SMS Inbound Calls:
- Provide menu options: Press 1 if interested in selling, and Press 2 if not interested.
- Both options should lead to voicemail (VM) where a virtual assistant (VA) listens and logs the calls on 8020REI.
- Activate an action plan based on the message received. We can share a sheet with you for this purpose.
- If a caller presses 1 but doesn't leave a message, have a missed call action plan in place. The VA checks missed calls and activate the appropriate action plan on 8020REI.
- If a caller presses 2 and doesn't leave a voicemail, no further action is required.
Voice Broadcast:
- There are two types of calls generated: a) Those who listen to the message and press 1 to speak to you: Route these calls to voicemail or callbacks. b) Callbacks from people who received a missed call without hearing the message: Send them to menu options, similar to the SMS approach. Offer options to press 1 or 2.
Direct Mail:
- Purchase a number on 8020 and forward calls to CallRail.
- Set up a flow where calls are routed to you first. If you don't pick up, they should be sent to voicemail (VM).
- Have a VA review missed calls and voicemails for follow-up.
These recommendations ensure proper handling and logging of calls across different marketing channels, allowing for efficient management and effective action plans.
