⚠️ Important: Consider the Impact on Your Marketing Momentum

Before deciding to pause your services, consider that maintaining consistent marketing efforts is crucial for sustained success in real estate investing. Pausing your services may result in:

  • Loss of marketing momentum and brand recognition in your target markets
  • Missed opportunities while competitors continue their outreach
  • Difficulty re-establishing relationships with leads and prospects
  • Potential decrease in deal flow when you resume services
  • Need to rebuild market presence and recognition

We strongly recommend discussing alternative solutions with your Customer Success Manager before pausing, such as adjusting your marketing strategy or reducing market scope rather than stopping entirely.

Service Pause Policy

Our clients hold the responsibility for all fees associated with the products and services accessed. If you still wish to pause your services after considering the potential impact, you must adhere to the following steps and guidelines:

  1. Notice Period: Provide written notice of your intent to pause services at least 30 days in advance.
  2. When Does the Pause Begin? Your pause will take effect at the start of your next billing cycle, once the 30-day notice has been received and confirmed.
  3. Pause Fee: A pause fee of $500/month per market will be charged during the pause period. This fee reserves your exclusive access to the counties and data you currently hold, ensuring no other clients can access or purchase those markets.
  4. Maximum Pause Duration: You must resume services within 60 days of the approved pause start date. This ensures that market availability remains fluid and fair for all clients.
  5. If You Do Not Resume in Time:If services are not resumed within the 60-day window, you will need to make a decision:
    • Cancel your subscription, or
    • Re-subscribe, which will include standard onboarding fees

  6. Please note: Your previously held markets may no longer be available at the time of re-subscription.

  7. Market Protection During Pause: While your services are paused and the fee is maintained, your counties and markets are protected, meaning other clients will not be able to access or purchase data from them.

⏰ Important Deadline: If the pause period exceeds 60 days without resumption, your subscription will be canceled, and your markets may be released and made available to others.

Before You Pause: Speak with Your CSM

If you're considering a pause, we strongly recommend reaching out to your Customer Success Manager (CSM) first. They can help you explore alternatives that maintain your marketing momentum while addressing your current needs.

Your CSM can:

  • Discuss your timeline and specific circumstances
  • Explore modified service options that might better fit your needs
  • Help you understand the full impact of pausing vs. continuing
  • Ensure all policies are clearly understood before you make a final decision

Contact your dedicated Customer Success Manager to discuss alternatives before submitting a formal pause request.