Overview

If you've received a message from our team as part of a Re-Engagement Campaign, it means we're excited to reconnect with you! This campaign is designed to re-establish communication and ensure you’re getting the most out of your 8020REI experience.

Whether you’ve paused your activity or simply haven’t been actively using the platform, our goal is to understand your current needs and help you move forward successfully.

Why You Were Included

You may have been added to a re-engagement campaign because:

  • Your account has shown a period of inactivity.

  • Your BuyBox or fulfillment hasn’t been updated recently.

  • You paused or postponed a campaign and haven’t resumed activity.

  • Our Customer Success team is checking in on your progress.

This campaign is not a sales push—it’s a service check-in. We want to make sure you’re supported and can make informed decisions moving forward.

What the Campaign Includes

Here’s what you can expect during a re-engagement outreach:

  • Email or SMS messages from our Customer Success team with helpful information or check-in questions.

  • A short call task to better understand your current goals or challenges.

  • Optional scheduling links to book a direct call if you prefer a live conversation.

  • BuyBox or marketing review prompts to update key areas of your strategy.

We tailor the content based on your past activity and current fulfillment status.

What You Can Do

  • Respond to the message directly with any updates, questions, or requests.

  • Click the scheduling link (if provided) to book a call with your CSM.

  • Ignore it if you’re already working with the team—we won’t keep messaging you unnecessarily.

  • Let us know if you're no longer active so we can adjust our outreach.

We’re here to support you, whether you want to resume activity, explore new strategies, or just pause for now.

Frequently Asked Questions (FAQ)

Do I need to take action to stay in the system?
No. Your status won’t be affected by not responding. But if you’d like to resume activity or have questions, we’re here to help.

Can I ask for a full review or strategy session?
Absolutely. That’s one of the best outcomes from these campaigns. Just reply or book a call and we’ll review everything with you.

What if I’ve already canceled my service?
If you’ve officially canceled, this campaign shouldn’t apply. Please reply to let us know so we can update your record.

Final Note

Our Re-Engagement Campaigns are all about support, not sales. Whether you’re returning to full activity or simply need a check-in, we’re happy to reconnect and assist.

We look forward to hearing from you!