Key point — Clear your browser cache first. That resolves most slowness. If it persists, flush DNS, try a different browser, and disable extensions. Use Google Chrome (latest version) for best performance.

Step 1: Clear browser cache

  1. Open browser settings
  2. Search for "Clear browsing data"
  3. Select cookies and cached files
  4. Clear, then restart the browser

Step 2: Clean system files

  1. Open Disk Cleanup (Windows Start menu, type "Disk Cleanup")
  2. Select your primary drive (usually C:)
  3. Check Temporary Files, Internet Files
  4. Click Clean

Step 3: Flush DNS

Open Command Prompt and run: ipconfig /flushdns

Restart your computer after completing all steps.

If slowness is intermittent

  • Try another browser — Firefox or Edge to isolate the issue
  • Check internet connection — restart router, run a speed test
  • Disable extensions — ad blockers and toolbars often interfere
  • Disable VPN/antivirus temporarily — keep only Windows Defender active

Best practices

  • Use Google Chrome (latest version)
  • Limit open tabs while using 8020REI
  • Close heavy apps (video calls, large downloads) during platform use
  • Restart your computer weekly

Still slow after all steps?

Take a screenshot or screen recording and submit a support ticket with your device, browser version, and internet speed test results. Your CSM can escalate to the engineering team.