At 8020REI, we're committed to delivering your data and services efficiently. While most tasks fall within standard workflows, we understand that sometimes you may need something more customized.
At 8020REI, we're committed to delivering your data and services efficiently. While most tasks fall within standard workflows, we understand that sometimes you may need something more customized.
❓ What Is Considered a Special Request?
A special request is any task that goes beyond standard deliverables, such as:
- One-time, custom list filters or segmentation outside your BuyBox
- Unique formatting of list data not included in regular exports
- Manual research for a specific property, zip code, or deal
- Custom breakdowns for marketing purposes not available via automation
These are handled manually and require additional resources.
What to Expect
When a special request is submitted, we follow this process:
- Initial Review: We evaluate if it qualifies as a special request and whether it's feasible
- One-Time or Recurring?
- If it's a one-time request, we may accommodate it as a courtesy
- If it's recurring, we strongly recommend hiring a part-time research assistant on your end
- Feasibility Confirmation: Our team confirms whether your request can be completed using our systems
- Timeline Commitment: Approved requests have a 48–72 business hours turnaround time
? Common Examples of Special Requests
- Custom filter outside BuyBox: One-time OK, recurring = use internal research support
- Manual segmentation by distress level: Consider building a custom template
- Monthly split by marketing channel: Recurring requests = research assistant recommended
- Lead audit from past campaigns: Can be handled once by CSM
- Bulk formatting for direct mail: One-time OK, recurring = delegate
? How to Submit a Special Request
To help us process your request smoothly:
- Be specific about the outcome you're looking for
- Indicate whether it's a one-time or recurring need
- Include sample files, formatting preferences, or filters (if relevant)
Submit your request through:
- Your Customer Success Manager
- Or by email: support@8020rei.com
For Ongoing Custom Needs
If you regularly need specialized data processing or manual research, we highly recommend hiring a part-time research assistant.
This approach offers:
- Faster turnaround on internal needs
- More flexibility for ongoing changes
- Reduced dependency on custom support cycles
Your Account Manager can provide guidance on integrating that support into your workflow.
? Quick Summary
- Special requests are tasks outside standard delivery
- We may handle one-time requests as a courtesy
- Recurring requests should be delegated to a research assistant
- Standard turnaround: 48–72 business hours
- Submit requests via your CSM or support@8020rei.com
Unsure if your request qualifies as "special"? Contact your Customer Success Manager for a quick review. We're here to support your success while keeping our workflows efficient.
