Keeping your property list updated with accurate phone numbers is essential for effective outreach. If you notice blank fields under “Active Phone Numbers,” there’s a quick solution.
Why You Might See Blank Active Numbers
If your list shows properties with empty phone fields, but you’re confident those records should have contact info, it likely means the phone data hasn't been refreshed yet.
To fix this:
Click the “Update Active Phone Numbers” button at the top of your property list. Then refresh your view — the numbers should appear correctly.
For larger lists, it may take a few seconds for the updates to reflect. If nothing appears immediately, try refreshing your browser or navigating to another tab and back.
Best Practices
Always update before applying filters like “Has Active Phone Number” or “Ready for SMS.” This ensures you’re working with up-to-date data.
Refresh your screen after clicking the button to fully reload the data.
Click the button once per session unless you’ve made major changes or imported new data.
“Active Phone Numbers” are not just raw contact info — they’ve been verified and marked as valid for outreach. Make sure you're reviewing the correct column.
What Does the Update Button Do?
When you click “Update Active Phone Numbers,” the system checks the entire property list — not just what’s currently visible on your screen — and updates the phone status for each entry.
Why This Step Matters
Accurate phone numbers help you:
Improve SMS and calling efficiency
Target only properties with verified contact info
Avoid wasting time on invalid or disconnected numbers
Common Mistakes to Avoid
Filtering before updating: You might accidentally exclude leads that do have valid numbers.
Assuming numbers are missing: Always update before drawing conclusions.
Skipping the refresh: If updates don’t appear right away, a quick screen refresh usually solves it.
Summary
Click “Update Active Phone Numbers” before applying any filters or exporting
Refresh your view to see updated results
This step ensures your list reflects the most current and valid contact information
If you continue to have issues seeing phone numbers in your list, reach out to your Account Manager for assistance.
