In this solution, we will go over the troubleshooting process for several scenarios.




If 8020 is performing slow:

  1. Go to browser settings and type in the search bar “Cache”

  2. Clear data 

  3. Click on the windows/start menu, type clean, and select the drive you’re working on.

  4. Select the 1st 2 items, make sure internet files is selected as well then clean

  5. Reset and eliminate the files

  6. Restart ISP by going to windows/start menu and type in CMD

  7. Type (space) ipconfig /flushdns then press enter



Intermittent issues in 8020:

  1. Try using a different browser such as Internet Explorer, Firefox, Oper

  2. Check internet connection if it’s stable, If not, restart your wifi router, unplug and replug the internet cable

  3. Uninstall all antivirus, antimalware, etc and only leave Windows Defender

  4. Uninstall all chrome extensions

  5. Restart computer