If you're experiencing slowness, lag, or loading delays in your 8020REI account, don’t worry — here’s a step-by-step guide to help you troubleshoot and resolve the issue quickly.
General Troubleshooting Steps (Slow Performance)
If the platform feels consistently slow, follow these steps:
Clear your browser cache and data
Open your browser settings
Search for “Cache” or “Clear browsing data”
Select cookies and cached files, then clear them
Restart your browser
Clean up system files
Open the Windows Start menu
Type and open “Disk Cleanup”
Select the drive you're working on (usually C:)
Check options like Temporary Files, Internet Files, etc.
Click Clean
Flush your DNS cache
Open Command Prompt (CMD)
Type the following command and press Enter:
Restart your computer after completing all steps.
What If the Issue Is Intermittent?
If the slowness only happens sometimes:
Try another browser
Use Firefox, Edge, or Opera to rule out browser-related issues
Check your internet connection
Restart your Wi-Fi router
Unplug and replug the Ethernet or modem cable
Run a speed test to confirm stable internet
Temporarily disable third-party software
Disable or uninstall antivirus, antimalware, or VPN apps
Keep only Windows Defender during testing
Disable browser extensions
Go to your browser’s extensions panel
Disable or remove unnecessary tools (e.g., ad blockers, toolbars)
Restart your computer to apply all changes.
Best Practices
Use Google Chrome (latest version) for best performance
Keep your browser up to date
Avoid opening too many tabs while using 8020REI
Close heavy apps (e.g., video calls, large downloads) during platform use
Restart your computer weekly to clear memory cache
Still Having Issues?
If problems persist after trying these steps:
Take a screenshot or screen recording of the issue
Submit a support ticket with the details of your device, browser, and internet connection
Or contact your Customer Success Manager for personalized help
