At 8020REI, we’re committed to delivering your data and services efficiently. While most tasks fall within standard workflows, we understand that from time to time, you may need something more customized.
This article explains how we handle special requests and what to expect if your request falls outside the normal scope of service.
What Is Considered a Special Request?
A special request is any task that goes beyond standard deliverables, such as:
One-time, custom list filters or segmentation outside your BuyBox
Unique formatting of list data not included in regular exports
Manual research for a specific property, zip code, or deal
Custom breakdowns for marketing purposes not available via automation
These are handled manually and require additional resources.
What to Expect
When a special request is submitted, we follow this process:
Initial Review
We evaluate the nature of the request to determine if it qualifies as a special request and whether it’s feasible.One-Time or Recurring?
If it’s a one-time request, we may accommodate it as a courtesy.
If it’s something you expect to request regularly, we strongly recommend hiring a part-time research assistant on your end to manage those tasks efficiently.
Feasibility Confirmation
Our team will confirm whether your request can be completed using our systems and data.Timeline Commitment
If the request is approved, you can expect a turnaround time of 48–72 business hours, depending on complexity. We’ll communicate if additional time is needed.
Common Examples of Special Requests
| Request Type | One-Time | Recurring | Recommendation |
|---|---|---|---|
| Custom filter outside BuyBox | ✅ | ✅ | Use internal research support |
| Manual segmentation by distress level | ✅ | ✅ | Consider building a custom template |
| Monthly split by marketing channel | ❌ | ✅ | Research assistant recommended |
| Lead audit from past campaigns | ✅ | ❌ | Can be handled once by CSM |
| Bulk formatting for direct mail | ✅ | ✅ | One-time = OK, recurring = delegate |
If you’re unsure whether your request qualifies as “special,” ask your Account Manager or send us a detailed message we’re happy to review it.
How to Submit a Special Request
To help us process your request smoothly:
Be specific about the outcome you’re looking for
Indicate whether it’s a one-time or recurring need
Include sample files, formatting preferences, or filters (if relevant)
Submit your request through:
Your Customer Success Manager
Or by email: support@8020rei.com
For Ongoing Custom Needs
If you regularly need specialized data processing or manual research, we highly recommend hiring a part-time research assistant.
This approach offers:
Faster turnaround on internal needs
More flexibility for ongoing changes
Reduced dependency on custom support cycles
Your Account Manager can provide guidance on integrating that support into your workflow.
Summary
Special requests are any tasks outside standard delivery
We may handle one-time requests as a courtesy
Recurring requests should be delegated to a research assistant
Standard turnaround: 48–72 business hours
Submit requests via your CSM or support@8020rei.com
We’re here to support your success — and appreciate your partnership in keeping our workflows efficient.
