At 8020REI, we're committed to delivering your data and services efficiently. While most tasks fall within standard workflows, we understand that sometimes you may need something more customized.

❓ What Is Considered a Special Request?

A special request is any task that goes beyond standard deliverables, such as:

  • One-time, custom list filters or segmentation outside your BuyBox
  • Unique formatting of list data not included in regular exports
  • Manual research for a specific property, zip code, or deal
  • Custom breakdowns for marketing purposes not available via automation

These are handled manually and require additional resources.

What to Expect

When a special request is submitted, we follow this process:

  1. Initial Review: We evaluate if it qualifies as a special request and whether it's feasible
  2. One-Time or Recurring?
    • If it's a one-time request, we may accommodate it as a courtesy
    • If it's recurring, we strongly recommend hiring a part-time research assistant on your end
  3. Feasibility Confirmation: Our team confirms whether your request can be completed using our systems
  4. Timeline Commitment: Approved requests have a 48–72 business hours turnaround time

? Common Examples of Special Requests

  • Custom filter outside BuyBox: One-time OK, recurring = use internal research support
  • Manual segmentation by distress level: Consider building a custom template
  • Monthly split by marketing channel: Recurring requests = research assistant recommended
  • Lead audit from past campaigns: Can be handled once by CSM
  • Bulk formatting for direct mail: One-time OK, recurring = delegate

? How to Submit a Special Request

To help us process your request smoothly:

  • Be specific about the outcome you're looking for
  • Indicate whether it's a one-time or recurring need
  • Include sample files, formatting preferences, or filters (if relevant)

Submit your request through:

  • Your Customer Success Manager
  • Or by email: support@8020rei.com

For Ongoing Custom Needs

If you regularly need specialized data processing or manual research, we highly recommend hiring a part-time research assistant.

This approach offers:

  • Faster turnaround on internal needs
  • More flexibility for ongoing changes
  • Reduced dependency on custom support cycles

Your Account Manager can provide guidance on integrating that support into your workflow.

? Quick Summary

  • Special requests are tasks outside standard delivery
  • We may handle one-time requests as a courtesy
  • Recurring requests should be delegated to a research assistant
  • Standard turnaround: 48–72 business hours
  • Submit requests via your CSM or support@8020rei.com

Unsure if your request qualifies as "special"? Contact your Customer Success Manager for a quick review. We're here to support your success while keeping our workflows efficient.