Key point — You can pause services for up to 60 days at $500/month per market, which preserves your exclusive county access. Requires 30 days written notice. If you do not resume within 60 days, your subscription is cancelled and markets are released.
Before you pause: consider the cost
Pausing breaks marketing momentum. Expect:
- Lost brand recognition in your target markets
- Competitors filling the outreach gap while you are silent
- Difficulty re-establishing lead relationships on return
- Reduced deal flow in the months after resumption
Talk to your CSM first. Adjusting strategy or reducing scope is often a better option than pausing entirely.
Pause terms
| Notice required | 30 days written notice |
| Effective date | Start of your next billing cycle after notice is confirmed |
| Pause fee | $500/month per market — preserves your exclusive county access |
| Maximum duration | 60 days from approved pause start date |
| Market protection | Your counties remain locked — no other client can access them |
If you do not resume within 60 days
Your subscription is cancelled. To return, you must re-subscribe with standard onboarding fees, and your previous markets may no longer be available.
