Key point — Cancellation releases your exclusive markets (which may be reassigned immediately), and your domain and data are permanently deleted 7 days after your subscription ends. Export all data before cancelling. Consider a pause instead.
What you lose on cancellation
| Exclusive markets | Released and may be reassigned to waitlisted clients immediately |
| Domain and data | Permanently deleted 7 days after subscription ends |
| Webinars and resources | Access to all recordings, knowledge base, and community revoked |
Can you rejoin later?
Yes, but with two caveats:
- Onboarding fees apply again
- Your previous markets may already be taken — you choose from whatever is available at re-subscription
Alternatives to cancellation
- Pause service — up to 60 days at $500/month per market, keeping your counties locked
- Reduce coverage — scale back markets or list volume to fit current capacity
- Strategy adjustment — your CSM can help recalibrate without stopping service
Before you cancel
- Export all data — property lists, contacts, campaign history
- Talk to your CSM — explore pause or reduced options first
- Submit your cancellation request — you will receive a final invoice and confirmation email
